The right to withdrawal is NOT applicable on digital products
This is an excerpt from our General Terms & Conditions
As an individual, the Customer has the right to withdraw from his purchase within 14 (fourteen) calendar days without giving any reason. The right to withdrawal is not applicable for B2B purchases, such as businesses, companies, solo-entrepreneurs, etc.
When the Customer want to enforce this right to withdrawal, the goods cannot be used.
Digital products can be downloaded and are ready to use after purchase, and are therefore not eligible to fall under the right of withdrawal.
When purchasing such an item, the Customer explicitly agree to lose this right of withdrawal