General Terms & Conditions

These General Terms and Conditions have been updated on 17-JUN-2023.

The Dutch version of these General Terms & Conditions is the only valid and applicable document.
This English version is for information purpose only.

The Customer

The Customer is anyone who is visiting and using this website/webshop.

Contract partner / Sales contract

Without prejudice to the application of any special conditions in a separate written agreement, these general conditions apply to any offer, order confirmation, order form, service agreement, sales agreement or purchase agreement between EVOL VOF , located in 2880 Bornem (Belgium), Hingenesteenweg 123 (VAT BE 0 793 703 191) further referred to as “EVOL” and the Customer.

The present terms and conditions of EVOL apply specifically to services/goods/performance provided by its subdivision ProjectManagementShop. Accordingly, these specific terms and conditions of EVOL refer to ProjectManagementShop rather than EVOL. These specific terms and conditions of ProjectManagementShop shall prevail over any other general terms and conditions of EVOL relating to services not provided by the ProjectManagementShop division.

In the event of contradiction between these general terms and conditions and any separate written agreement, the written agreement shall prevail.

The Customer is deemed to have fully and irrevocably accepted these general terms and conditions by the mere fact of placing an order. Acceptance implies that the Customer completely waives the application of his own general terms and conditions, so that they are not opposable to ProjectManagementShop.

If any provision of these general terms and conditions should be unenforceable or conflict with mandatory law, this shall not affect the validity and enforceability of the other provisions of these general terms and conditions. In such a case, the disputed provision shall be replaced by an enforceable and legally valid provision that matches as closely as possible the purpose of the original provision.

Description of offered goods and services

ProjectManagementShop operates as a distributor and reseller. The product range of ProjectManagementShop includes printed books, e-books, e-learning courses, online exam simulators, gift cards, multimedia, etc. The offer is valid while stocks last and may be changed at any time. Images are for illustrative purposes only and may contain elements that are not included in the price or differ from the article.

Limitation of liability

ProjectManagementShop makes great efforts to ensure that the information provided via the website is complete, correct, accurate and up-to-date. However, ProjectManagementShop cannot be held liable for direct or indirect damage arising from the use of the information on this site. Illustrations and product descriptions cannot be considered binding by ProjectManagementShop.

If the Customer notices any inaccuracies in the information provided via this site, please contact ProjectManagementShop at The contents of the website may be changed or supplemented at any time without notice or notification.

ProjectManagementShop gives no guarantees for the proper functioning of the website and cannot be held liable in any way for poor functioning or temporary unavailability of the website or for any form of direct or indirect damage that may arise from access to or use of the website.

The website may contain hyperlinks to other websites or pages of third parties, or refer to them indirectly. The placing of links to these websites or pages in no way implies implicit approval of their contents. ProjectManagementShop explicitly states that it has no control over the contents or other characteristics of these websites and cannot, under any circumstances, be held liable for their contents or characteristics or for any other form of damage resulting from their use.

Conclusion of online agreements

An online order implies acceptance by the Customer of the general terms and conditions as they apply at that time.

ProjectManagementShop reserves the right to refuse an order at any time. The mere wish of a Customer to acquire a product does not, therefore, constitute a contract.

An online order is only accepted by ProjectManagementShop if the Customer has clearly identified himself.

If – due to circumstances beyond our control – items cannot be delivered by ProjectManagementShop within 30 calendar days of the order, ProjectManagementShop will notify the Customer by e-mail to the e-mail address provided by the Customer. In this case, the Customer may choose to cancel the order. ProjectManagementShop will then refund the amount already paid by the user for this item. In this case, the sales contract is automatically cancelled with regard to these articles. ProjectManagementShop cannot be held liable for any damage caused by late or non-delivery.

Proposals and quotations

All price lists, quotations and contract proposals are without obligation, are for information purposes only and are not binding as such.

Quotations and proposals shall always remain valid for 14 (fourteen) days from the date of issue. If no correspondence has been entered into regarding the quotation after 14 (fourteen) days, it shall expire.

Prices and methods of payment

All prices are indicated in EURO. The prices of items listed on the website are inclusive and exclusive of VAT, and exclusive of shipping costs.
The VAT calculation is based on the type of goods according to Belgian VAT legislation :

  • 6% for printed materials (books, etc.)
  • 6% for e-books and other publications that are digitally available
  • 21% for e-learning, audio books, online exam simulators, software, etc.)
  • 21% for shipping and other services

Businesses and organisations have the possibility to enter their VAT number during checkout. Read here how VAT is applied.

Note : As from 01-JAN-2015, EU VAT laws changed for digital goods like exam simulators, e-Books, e-Leaning, etcetera. (affecting B2C transactions only). We publish our prices incl. 21% VAT according to Belgian law. The correct VAT on digital goods will be calculated based on the customer billing address during checkout.

The prices at which ProjectManagementShop offers items may change at any time. For an order via the website, the price that applies is always the price at the time of the order.

Tier pricing can be applicable on some products. Special discounts can be given for special events or others for which specific discount vouchers will be issued. ProjectManagementShop has the right to change tier pricing and discount criteria at all times.

Unless otherwise specified, goods are to be paid for immediately on submission of the order. Invoices are issued immediately on submission of the order (for digital products only). Mixed orders or orders with only physical goods, require manual submission of invoices.

Online payments and credit card handling is done via the secured services of Paypal or Mollie B.V. Mollie handles the creditcard, Bancontact and iDeal payments. For security reasons, creditcard payments are limited to max 2000,- EUR. We also offer direct bank/wire transfer as payment method. Invoices payable via classic bank transfer are to be paid within 7 (seven) days after date of invoicing.

Additionally, gift cards issued by ProjectManagementShop can also be used to pay online orders.

In the case of default of payment via direct bank/wire transfer, ProjectManagementShop reserves the right to charge reminder and processing fees in the amount of 50,- EUR per reminder.

ProjectManagementShop is entitled to raise late payment interests in case of default of payment. All payments received after due date will be used to clear outstanding reminder costs and interests before being used to solve the order amount due. Unpaid invoices and reminder amounts can be transferred by ProjectManagementShop to third parties for collection (incasso). All collection costs are at the expense of the Customer.

Order and invoice documents

Please keep invoices in a safe place. They are important as proof of purchase in case of complaints or for insurance purposes in case of theft. Your online orders will be stored by us.

Verify your billing details in detail before placing an order. We cannot make any corrections to automatic created invoices afterwards. In case you need corrections, we are required to charge an administrative handling fee of 75,- EUR for manual corrections.

Delivery of purchased products

Goods will only be shipped/delivered when they are paid.

Shipping costs are calculated based on type of goods, total order weight, destination, and the chosen carrier. Shipping costs are clearly indicated during checkout.

Physical products

Shipment preparation can only be made the next business day after receipt of the order. Delivery time is dependent on the chosen carrier and the shipping method when placing the order.

The Customer is not due to compensation or a price reduction in the event that goods are delivered late or not delivered at all. It is the responsibility of the Customer to assure that a correct delivery address is provided. If shipments need to be rerouted or re-send, additional charges will be applied.

Only 1 delivery (shipment) address is possible. Multiple delivery addresses for the same order is not possible.
We do not ship to PO Box addresses. See other shipping limitations.

Digital Products

Digital products are delivered online, thus in electronic format. Depending on the type of purchased digital product, the customer will receive (after successful checkout and order acceptance) one of the below delivery options :

  • a direct download link , displayed on this website
  • a direct download link , emailed with the order confirmation or digital invoice
  • a unique license code and access link for a third party digital product , emailed separately from order confirmation and digital invoice


Our company is registered at ADEME in France with ID FR342435_01OHBP

Returning Goods : refund and return policy

Right of withdrawal

As an individual, the Customer has the right to withdraw from his purchase within 14 (fourteen) calendar days without giving any reason. The right to withdrawal is not applicable for B2B purchases, such as businesses, companies, solo-entrepreneurs, etc. When the Customer want to enforce this right to withdrawal, the goods cannot be used.

The withdrawal period will expire after 14 (fourteen) calendar days from the day on which the Customer acquire, or a third-party other than the carrier and indicated by the Customer acquires, physical possession of the goods.

To exercise the right of withdrawal, the Customer must inform us of his decision to withdraw from this purchase by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found here. ProjectManagementShop will communicate to the Customer an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.

To meet the withdrawal deadline, it is sufficient for the Customer to send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

Exceptions :

  • Order quantities of 3 and more of the same product cannot be returned.
  • Software, e-Learning and Cloud License Keys cannot be returned. (See also the specific Software Terms & Conditions from RMC Projects.)
    These products can be downloaded and are ready to use after purchase, and are therefore not eligible to fall under the right of withdrawal. When purchasing such an item, you explicitly agree to lose this right of withdrawal.

Effect of withdrawal

Goods can only be returned after written approval from ProjectManagementShop and needs to be accompanied by a specific return slip issued by ProjectManagementShop.

The Customer shall send back the goods or hand them over to ProjectManagementShop or a person authorised by ProjectManagementShop to receive the goods, without undue delay and in any event not later than 14 (fourteen) days from the day on which the Customer communicates his withdrawal from this contract to ProjectManagementShop. The deadline is met if the Customer sends back the goods before the period of 14 (fourteen) days has expired.

As the sender, the Customer is responsible for the costs and the risk of returning items. This also applies to the packaging materials. For insurance purposes, please return the goods to ProjectManagementShop as parcel post with sufficient prepaid postage. Deliveries without sufficient prepaid postage cannot be accepted.

Reimbursement / Refunds

If the Customer withdraws from his purchase, ProjectManagementShop shall reimburse the Customer all payments received from the Customer, including the costs of delivery (with the exception of the supplementary costs resulting from his choice of a type of delivery other than the least expensive type of standard delivery offered by ProjectManagementShop), without undue delay and in any event not later than 30 (thirty) days from the day on which ProjectManagementShop are informed about the Customer decision to withdraw from this purchase. 

ProjectManagementShop will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction unless the Customer have expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement.

ProjectManagementShop withhold reimbursement until ProjectManagementShop has received the goods back. The Customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Other requirements : no usage traces or marks, no damages, full return/no missing items, … .

With regard to articles provided with safety packaging (such as shrink wrap, special packaging, etc.), a return to ProjectManagementShop will only be accepted if this packaging is unopened.

Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.

If the returned product is reduced in value in any way, ProjectManagementShop is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

Restocking & handling

Goods that need to be ordered by ProjectManagementShop on special request of the Customer– thus not available for delivery at the moment of purchase by the Customer – can only be returned under special conditions. All the above apply, and ProjectManagementShop will additionally charge a fee of 40% (fourty percent) of the purchase invoice as a restocking and handling fee for returned goods, with a minimum amount of 50,- EUR (fifty Euro).

Complaints/Customer Service

The Customer is entitled to lodge a complaint about defective goods purchased from the online shop at any time within 5 (five) calendar days after receipt of the goods.

To do so, please send the goods with a description of the defect, with labelling, and including the delivery note or invoice from the online shop to the following address:

Hingenesteenweg 123
B-2880 Bornem (Belgium)
Att. Customer Service

Proof of communication

In the context of their agreement, the Customer and ProjectManagementShop accept electronic means of proof. For example, e-mails from the computerised registers of ProjectManagementShop will be accepted by the parties as evidence.

Intellectual property rights

The contents and structure of this website, including brands, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to ProjectManagementShop or entitled third parties (see also Credits). This website is the property of ProjectManagementShop, division of EVOL VOF Hingenesteenweg 123, 2880 Bornem (Belgium).

Applicable law and competent courts

All disputes arising from the use of the website will be governed by Belgian law and through the courts of the judicial district of Antwerp. All communication regarding disputes, handled by lawyers and courts will be done in Dutch. Translations to and from other languages are at the cost of the Customer.

Counterfeit Prevention

ProjectManagementShop offers at all times only products purchased from the original manufacturers and their wholesalers. If there is any doubt about the authenticity of products, consumers can find more information and tips on If counterfeiting is suspected, consumers can always submit a complaint via